POLICY &
REFUND

Refund Policy

We want every collector to be happy with their purchase. Here is how we handle refund requests depending on the type of item ordered.

• Refunds are assessed on a case-by-case basis
• Proof of issue (photo or video) is required for damaged or defective items
• Approved refunds are processed within 5–10 business days
• Refunds are returned to the original payment method only

To request a refund, email us at norman@lootboxplus.com with your order number and a description of the issue.

Digital Downloads — STL Files

All STL files are digital products delivered instantly upon purchase. Due to the nature of digital goods, the following policy applies:

• No refunds on digital downloads once the file has been accessed or downloaded
• We cannot offer refunds due to printing errors caused by the buyer's printer settings or hardware
• Files cannot be returned, exchanged, or transferred to another account

• If a file is corrupted or fails to download, we will resend it at no charge
• If there is a technical error on our end, we will resolve it immediately
• All files include lifetime access — you can re-download at any time

Print to Order

Print to Order items are produced by our certified partner print studios after your order is placed. Please allow production time before shipment.

• Production time: 5–14 business days depending on complexity and location
• Each item is quality-checked before shipping
• If your item arrives damaged, we will reprint and reship at no cost — proof of damage required
• Colour accuracy may vary slightly depending on the printer and material used

• Refunds are not available for Print to Order items once production has started
• Cancellations must be requested within 24 hours of placing the order

Special Order — Titan Exclusives & Commission Pieces

Special Orders are premium commission pieces — hand-painted, produced using industrial-grade engineered resin, and personally authenticated by Norman of LootboxPlus. These are not standard products and follow a separate policy.

• Production time: 2–3 months from payment confirmation
• Payment is accepted via PayPal only — a PayPal invoice will be issued upon order confirmation
• Shipping will be quoted and charged separately once the item is completed
• Production updates will be provided throughout the process
• Each piece ships in full premium boxing with an authentication card — signed by Norman of LootboxPlus
• Color and finish preferences will be confirmed with you before production begins
• Import duties and customs charges are the buyer's responsibility

• Refunds are not available after 7 days from confirmed payment
• Change of mind after the refund window is not grounds for cancellation
• Special Orders cannot be transferred or resold through LootboxPlus

Not sure about something before committing? Talk to us first. We will always do our best to find the right option for you. Email us at norman@lootboxplus.com.

Shipping Policy

LootboxPlus ships worldwide. Shipping rates and delivery times vary based on your location and are calculated at checkout.

• Shipping rates are calculated at checkout based on your delivery address
• Tracking information will be provided once your order has shipped
• LootboxPlus is not responsible for delays caused by customs, local postal services, or weather events
• International orders may be subject to import duties and taxes — these are the buyer's responsibility

Physical Collectibles

For premium physical collectibles (GOM figures, limited editions, and art toys), the following policy applies:

• All sales are final for limited edition and premium collectible items
• Damaged items on arrival must be reported within 48 hours with photo evidence
• We will replace damaged items at our discretion — subject to stock availability
• Items must be in original, unopened packaging to qualify for any exchange

• We do not accept returns on opened or displayed collectibles
• Change of mind is not grounds for a refund on physical collectibles

Contact & Support

Have a question about your order or need help? We are a small independent team and we take every message seriously.

• Email: norman@lootboxplus.com
• Response time: within 2–3 business days
• For bulk order inquiries, include your order size and target delivery location
• For refund requests, include your order number and photos if applicable

Privacy Policy

This privacy policy applies to the LootboxPlus platform and scheduling app operated by Norman Caguiat, LootboxPlus Studio, Philippines.

Data We Collect

We collect only the minimum data necessary to operate our services:

• Name and email address for order processing
• Meta user ID and access token for publishing content to our own Instagram and Facebook accounts
• No data is collected from third-party users

How We Use Your Data

• To process and fulfill orders
• To publish scheduled content to LootboxPlus-owned social media accounts
• To respond to customer support inquiries

Data Storage and Security

• Access tokens are stored in a private environment file on a secured private server
• Data is never sold or shared with third parties
• No Meta Platform Data is transferred to external processors

User Rights

You may request deletion of your personal data at any time by emailing norman@lootboxplus.com. We will respond within 5 business days.